HUMAN RESOURCE MANAGEMENT
Cresta
Hotel has policies inplace as to how it manages the relationship between the employees. innovation.
The following points are important to achieving this.
PEOPLE MANAGEMENT: Teams and
Individuals
A
team is an approach to get people collected with dissimilar skills and need a
joint approach to reach their goals
(Pride, Hughes, and Kapoor, 2010).Further work by Pride et al,(2010) agrees
that participants join the group in order to attain a common goal though they
are not relying on one another. On the other hand groups are defined as people
with different skills but agree on certain aspects like the outcome of the
results from the work performed.
Cresta
Hotel group much believes in the development of human capital(Cresta annual report,20120. It values its
employees and endeavours to recruit and keep the best skills in the
market. Cresta employees are of the view
that working together can really improve organizational performance (Cresta
Marakanelo Annual Report, 2012).
Can
we say Cresta Group of hotels is managing well its people?
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DeleteJohn Adair talks about 50:50 rule which suggests that 50% of team building success comes from the team and 50% from the leader (Chapman, 2001).
ReplyDeleteCresta annual report, (2013) alluded that the Cresta group has a management at the head office of 6 members which clearly shows that a team can be formed between two or more workers working together to achieve a specific task or goal. Indeed the number of people in a team does matter in order to achieve the goals of the company like revenue maximisation.
ReplyDelete There is need for balancing as an effective manager and not to concentrate much on one aspect. As a front office manager at Cresta Hotel, you have an overbooked hotel for rooms. The check in desk is full of shouting and angry customers as they are being told there is no accommodation. Do you suddenly blame the reservationist who took the bookings?
I own the problem which is applicable to Cresta group of hotels, it ensures that the manager and the emloyee work together to come up with a solution. When a problem arises within the hotel they all have to take part in resolving the issue.
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ReplyDeleteAccording to Chapman (2001) suggested a model for team leadership which is the Adair Team Development Model.
ReplyDeleteJohn Adair’s simple Action-Centred model offers an excessive blueprint for headship and the management of any team, group or business(Pettinger,2007). Decent managers and leaders have a duty to have full command of main areas which are:
Attaining the task
Developing the team or group(Pettinger,2007)
Developing individuals(Pettinger,2007)
I believe this model is applicable to Cresta group though more emphasis to ensure the process is followed.
ReplyDeleteIn conclusion it can be said a further debate be suggested on the Cresta brand on practicing and promoting more team leadership and management.
ReplyDelete